Customer Information

Please note: All Products on this web site are only offered to industrial, commercial,or governmental customers. All prices are before VAT, plus delivery.
We do not sell to private customers.
 

Identity and Postal Address of Seller
Your contract partner is

Fiber24 GmbH, Wandsbeker Königstrasse 50, 22041 Hamburg
More details about the seller can be found in the imprint.
Please also note our General Terms and Conditions.

Product Properties
All product properties and technical specifications are subject to change without notice. Errors excepted.
Products might be similar to photo.

Pricing
All prices given in this online shop are net and will be charged with additional V.A.T.
Outside EU, or if you let us know your V.A.T. ID, we can deliver without V.A.T. (not applicable for Germany).
More details about pricing can be found on the product pages.

Shipping
The shipping costs depend on the weight of the delivered goods as well as on the region they will be shipped to, and will be communicated to you clearly before you submit your order. 
Starting with a net order value of 250,00 € we deliver free of charge within Germany (does not apply for express delivery).
Outside Germany, we deliver free of charge starting with a net order value of 500,00 € (again, not for express delivery).
The following table describes our standard shipping costs for shipping in a single delivery; if you desire a specific type of shipment which leads to higher costs, or if you wish partial or advance deliveries, we will have to charge the additional costs as well.

Region

Region 0

Region 1

Region 2

Region 3

Region 4

Region 5

Countries Germany Belgium
Danmark
Luxembourg
Netherlands
Austria
England
Finland
France
Monaco
Scotland
Sweden
Wales
Czech Rep.
Poland
Slovakia
Slovenia
Hungaria
Bulgaria
Estonia
Latvia
Lithuania
Romania
Andorra
Greece
Guernsey
Ireland
Italy
North.Ireland
Jersey
Liechtenstein
Norway
Portugal
San Marino
Spain
Switzerland
Vatican City
Albania
Azores
Bosnia-Herz.
Ceuta
Faroe Isl.
Gibraltar
Greenland
Island
Canary Isl.
Kosovo
Croatia
Macedonia
Madeira
Melilla
Moldavia
Montenegro
Serbia
Turkey
Malta
Cyprus
Standard
delivery
 
Fixed 6.90 €
 
Basis 14.00 €
+ 1.20 € / kg
Basis 18.00 €
+ 1.20 € / kg
Basis 21.50 €
+ 1.40 € / kg
Basis 26.50 €
+ 1.40 € / kg
Basis 29.50 €
+ 3.00 € / kg*
Express
next day
**
 
-
 
Basis 35.00 €
+ 3.50 € / kg
Basis 45.00 €
+ 7.50 € / kg
Basis 55.00 €
+ 10.00 € / kg
Basis 45.00 €
+ 7.50 € / kg
Basis 65.00 €
+ 10.90 € / kg
Express
next day
before 12 PM
***
Basis 19.00 €
+ 0.90 € / kg
- - - - -
Express
next day
before 10:30 AM
***
Basis 34.00 €
+ 0.90 € / kg
- - - - -
Express
next day
before 9 AM
 ***
Basis 79.00 €
+ 0.90 € / kg
- - - - -
*  Depending on local restrictions, occasionally delivery by a different forwarder
** Delivery time to most business addresses in Europe 1 day, to some regions (e.g. islands) a delay is possible
*** In some regions UPS delivery commitment times may temporarily differ, please see also: UPS Service Alerts

Payment Methods
Your order can be paid via payment in advance, cash on delivery, SOFORT Banking, or PayPal.
We do not accept credit cards.
When choosing payment in advance or SOFORT Banking, we will grant you a discount of 2% on the value of your ordered goods.
When choosing PayPal, we will have to charge in regions 0-3 0.9%, in regions 4-5 2.9% on the value of your ordered goods.
There is also the option to purchase on account, limited to a value of EUR 2,000.00 (Germany only). The invoice amount becomes due after 14 days.
Information about the currently available payment options will be given when chosing between them before submission of your order.
There you will find all details about the respective payment methods.

Delivery
We sell and deliver only to the shipping regions stated in the table above.
Products that we have on stock are ready for delivery within 24h. Standard Delivery needs 1-3 days within Germany, in Europe delivery time depends on region and distances.
With scheduled Express Delivery, which is only offered for customers in Germany, goods will reach the customer on the next business day if ordered before 4:00 PM.
Express Delivery outside Germany will be next-day service for most business addresses in Europe if ordered before 4:00 PM.
In case of a pre-payment order, any delivery will be delayed until receipt of payment.
Please find the estimated delivery time of any product that is not currently on stock on the respective product page. In case there is no explicitly stated delivery time, we will generally deliver your goods before 30 days past order confirmation.

Receiving a Quotation
You will find a description about how to receive a formal written quotation here.


How can I receive a written quotation?

Dear Customer,

Our shop informs you online in detail about the prices, discounts and delivery conditions of all goods offered by us.

However, if you need a written, formal offer for operational reasons, then you should do the following in order to receive a correct and complete offer from us as soon as possible:

Put the required amount of the goods that you want to receive an offer for into the shopping cart and proceed with "Buy now".
If you already have a customer account, please log in now.
Otherwise, please create a customer registration, so that the correct address will be stored in preparation for the offer.

In the next step you will come to the page Shipping Method and Payment Method.

Here you select the desired delivery and payment method, as if you are preparing an order.
You may have your own reference or project number, which should appear on the offer, then you can enter it in the appropriate field.
Or perhaps you want to give us more relevant information in the field "Your additional message to us".

Then select "Next".

Once on the page Your Order Summary, click on  "No, I require a written quotation first"



On the next page Your Offer Request you can check your request for an offer again.

By clicking on "Request an offer" now, you will timely receive your comprehensive offer from us.




In this way, we can provide you with a detailed and error-free quote as quickly as possible, avoiding unnecessary queries.