Data Disclaimer

Responsible for data processing is
Fiber24 GmbH, Wandsbeker Königstrasse 50, 22041 Hamburg
Managing directors: Thomas Gerloff, Astrid Hanssen.
You will find more details about the responsibilities at our Imprint.
 

Data Storage

As far as we ask for, store, or process personal data, this will solely concern commercial or official contact data, because of our limitation to B2B business. No private or sensitive data will be accessed.
We use your stored data solely for answering your requests and for processing your orders. All data will be stored and handled in compliance with the european law "General Data Protection Regulation" (GDPR). You have the right for free-of-charge information about your stored data as well as its correction, blocking or deletion at any time, the latter taking into account the legal retention period. Please contact us via datenschutz@fiber24.net, use our contact form, or send your request by mail or telefax.
 

Data Usage and Data Transfer

We will not transfer your personal data including your postal address and e-mail to any third party without your explicitly stated and and revocable permission. Excluded from this are our service partners which will need some data to fulfill their service (e.g., the transport agent that is charged for delivery, and the banking institute that is involved with your payment). In this case, only the required minimum of data will be disclosed.
 
Your personal data will be transferred over the internet using SSL and S/MINE encryption. We take technical and organisatory security measures for protecting your data that are held by us from random or wanted manipulation, data loss, damage or access from unauthorized persons.
 

Cookies

In this online shop all information about the current contents of your shopping cart is being stored using some "session cookies". These cookies will be deleted after you have left the online shop. No customer-related cookies will be left on your hard disk.
 

eKomi

In case you choose the option to rate us anonymously at eKomi, your e-mail address will be transferred to eKomi so that they will send you an invitation for rating some days past delivery. Your e-mail address will be kept confidential.
 

Matomo (ex Piwik)

This website uses Matomo, a web analytics open-source software. Matomo uses cookies which are placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address anonymized prior to its storage) will be stored on our server in Germany and will not be disclosed. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


How can I receive a written quotation?

Dear Customer,

Our shop informs you online in detail about the prices, discounts and delivery conditions of all goods offered by us.

However, if you need a written, formal offer for operational reasons, then you should do the following in order to receive a correct and complete offer from us as soon as possible:

Put the required amount of the goods that you want to receive an offer for into the shopping cart and proceed with "Buy now".
If you already have a customer account, please log in now.
Otherwise, please create a customer registration, so that the correct address will be stored in preparation for the offer.

In the next step you will come to the page Shipping Method and Payment Method.

Here you select the desired delivery and payment method, as if you are preparing an order.
You may have your own reference or project number, which should appear on the offer, then you can enter it in the appropriate field.
Or perhaps you want to give us more relevant information in the field "Your additional message to us".

Then select "Next".

Once on the page Your Order Summary, click on  "No, I require a written quotation first"



On the next page Your Offer Request you can check your request for an offer again.

By clicking on "Request an offer" now, you will timely receive your comprehensive offer from us.




In this way, we can provide you with a detailed and error-free quote as quickly as possible, avoiding unnecessary queries.